Order Help & Support
Contact Us
Need a hand with an order? You are in the right place. Questions about a delivery, a return, sizing, or anything else — send it here and we will take care of you.
Looking for your order? Start here.
Find your item in the batch photos to see its current production stage and estimated dispatch window. These updates cover each batch; your shipping confirmation has the tracking for your individual package.
In transit · Clearing customs
The clogs have left the manufacturer and are moving through customs. We are waiting for them to arrive at our warehouse, then we will dispatch customer orders.
Estimated customer dispatch: October 12–16, 2026.See the clog shipping updateDispatch is when your order leaves our warehouse. Delivery comes afterward and depends on the carrier. Available shelf stock ships in 1 to 2 business days; preorder and backorder pieces follow the estimate shown for the selected size. A batch update does not mean every individual package has been delivered.
Track an order
Open the tracking link in your shipping email or view your order in your account.
View account & orders- Track your order anytime from your shipping confirmation email or your account.
- Returns and exchanges: see our return policy for the window and how to start one.
- Sizing and fit: check the size guide on each product page before you order.
- In-stock orders normally ship in 1–2 business days. Preorders follow the delivery window shown for your selected size.
Prefer email? Write us at shop@engineeredbydre.com.
Customer service hours: Monday to Friday, 9am to 5pm ET.
Follow along @EngineeredByDre.