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Terms of service
TERMS OF SERVICE
Engineered by Dré
www.engineeredbydre.com
Effective Date: March 10, 2026
Welcome to Engineered by Dré! These Terms of Service ("Agreement" or "Terms") govern your access to and use of our website located at www.engineeredbydre.com (the "Site"), as well as any purchases, subscriptions, SMS communications, and services offered through the Site. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.
1. Acceptance of Terms
By using our Site, creating an account, making a purchase, or subscribing to any of our communications, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy, which is incorporated herein by reference. We reserve the right to update or modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Site after any changes constitutes acceptance of the updated Terms.
2. Use of Our Website
Our website is intended for personal, non-commercial use. By using our Site, you agree to:
• Comply with all applicable local, state, federal, and international laws and regulations
• Not use the Site for any unlawful, fraudulent, or unauthorized purpose
• Not attempt to gain unauthorized access to any part of our Site or systems
• Not transmit any harmful, offensive, or disruptive content
• Not reproduce, distribute, modify, or create derivative works from any content on our Site without our express written consent
• Not use any automated tools, bots, or scrapers to access or collect data from our Site
We reserve the right to suspend or terminate access to any user who violates these Terms.
3. Orders and Payment
By placing an order on our Site, you represent that you are authorized to use the payment method provided and that all information submitted is accurate. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.
All prices are listed in U.S. dollars. Applicable taxes and shipping fees will be calculated and displayed at checkout. Payment is due in full at the time of purchase.
4. Custom and Made-to-Order Items
Many of our products are custom-made or made-to-order specifically for you. By placing an order for a custom or made-to-order item, you acknowledge and agree to the following:
• Custom orders begin production promptly after payment is received and confirmed.
• Custom and made-to-order items are non-refundable and non-exchangeable unless they arrive damaged or defective (see Section 5 – Returns and Refunds).
• It is your responsibility to provide accurate customization details at the time of ordering. We are not responsible for errors resulting from incorrect information submitted by you.
• Production and shipping timelines for custom items are estimates and may vary. We will communicate updates as needed.
• Design approvals, if required, must be confirmed within 48 hours of our request. Delays in approval may affect your production timeline.
If you have questions about your custom order status, please contact us before placing your order to confirm timelines.
5. Returns, Refunds, and Exchanges
Standard Items
We accept returns on eligible standard (non-custom) items within 14 days of delivery. To be eligible for a return:
• The item must be unused, unworn, and in its original condition with tags attached
• You must contact us before shipping any return
• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error
Once we receive and inspect the returned item, we will notify you of approval or denial of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Custom and Made-to-Order Items
Custom and made-to-order items are final sale and are not eligible for returns or refunds except in the following cases:
• The item arrives damaged or defective
• The item received does not match the approved design or specifications
In these cases, please contact us within 30 days of delivery with photos of the issue and we will make it right.
Digital Downloads
All digital download purchases are final sale and non-refundable once the file has been delivered or accessed. If you experience a technical issue with your download, please contact us within 48 hours and we will work to resolve it.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery at ebdrep@yahoo.com with your order number and photos. We will arrange a replacement or refund at no additional cost to you.
6. Digital Downloads
Engineered by Dré offers digital products including downloadable files, graphics, templates, and other digital content. By purchasing a digital download, you agree to the following:
• Digital products are delivered electronically and are available immediately or shortly after purchase confirmation.
• You are granted a limited, non-exclusive, non-transferable license to use the digital product for personal or internal business use only.
• You may not resell, redistribute, share, sublicense, or use digital products to create competing products without our express written permission.
• All digital products are protected by copyright. Unauthorized reproduction or distribution is strictly prohibited.
• Digital downloads are non-refundable once delivered or accessed (see Section 5).
We reserve the right to revoke access to digital products if we determine they are being used in violation of these Terms.
7. Subscriptions
We may offer subscription-based products or services through our Site. By subscribing, you agree to the following:
• Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.
• You authorize us to charge your payment method on a recurring basis for the subscription fee in effect at the time of renewal.
• Subscription prices may change with advance notice. Continued use of the subscription after a price change constitutes acceptance of the new pricing.
• You may cancel your subscription at any time through your account settings or by contacting us. Cancellations take effect at the end of the current billing period. We do not offer prorated refunds for partial billing periods unless otherwise stated.
• We reserve the right to modify, suspend, or discontinue subscription offerings at any time with reasonable notice.
If you have questions about your subscription or billing, please contact us at ebdrep@yahoo.com.
8. SMS / Text Message Marketing
By providing your mobile phone number and opting in to receive text messages from Engineered by Dré, you consent to receive recurring automated marketing text messages — including promotional offers, cart reminders, order updates, and product announcements — sent to the mobile number you provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies.
SMS Service Providers
We use the following platforms to send SMS messages:
• Klaviyo – used for email and SMS marketing, cart abandonment flows, and subscriber management.
• Postscript – used for SMS marketing campaigns and subscriber communications.
By subscribing to SMS, you also agree to Postscript's Messaging Terms of Service (https://terms.pscr.pt/legal/shop/engineeredbydre/terms_of_service) and Postscript's Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/engineeredbydre/privacy_policy).
Opt-Out and Help
• To opt out of SMS messages at any time, reply STOP to any message. You will receive one final confirmation.
• For assistance, reply HELP or contact us at ebdrep@yahoo.com.
• We do not sell your mobile phone number to third parties for their own marketing.
9. Intellectual Property
All content on the Site — including but not limited to text, graphics, logos, images, videos, product designs, and software — is the exclusive property of Engineered by Dré or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, transmit, publish, or create derivative works from any content on the Site without our prior written authorization. Unauthorized use may result in legal action.
If you believe any content on our Site infringes your intellectual property rights, please contact us at ebdrep@yahoo.com with details of the alleged infringement.
10. Disclaimer of Warranties
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:
• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the Site will be uninterrupted, error-free, or free of viruses or harmful components
• Warranties regarding the accuracy, reliability, or completeness of any content on the Site
Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
11. Limitation of Liability
To the fullest extent permitted by law, Engineered by Dré, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages — including but not limited to loss of profits, data, or business — arising out of or related to your use of our Site or services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from or related to these Terms or your use of our Site shall not exceed the total amount you paid to us in the 90 days preceding the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Engineered by Dré, its affiliates, licensors, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or related to:
• Your use of our Site or services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content you submit, post, or transmit through our Site
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Site shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Arbitration shall take place in the State of Georgia. You agree that any arbitration will be conducted on an individual basis and not as a class action. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
14. Third-Party Links and Services
Our Site may contain links to third-party websites or services. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party sites. Your interactions with third-party sites are governed solely by their own terms and policies.
15. Privacy
Your use of our Site is also governed by our Privacy Policy, available at www.engineeredbydre.com/policies/privacy-policy, which is incorporated into these Terms by reference. By using our Site, you consent to the data practices described in our Privacy Policy.
16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices or agreements published on the Site, constitute the entire agreement between you and Engineered by Dré with respect to your use of our Site and services, and supersede all prior agreements and understandings.
18. Contact Us
If you have any questions, concerns, or requests regarding these Terms, please contact us:
Engineered by Dré
Email: shop@engineeredbydre.com
Website: www.engineeredbydre.com
Operating in the State of Georgia, USA
Last Updated: March 10, 2026
Engineered by Dré | www.engineeredbydre.com | ebdrep@yahoo.com