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POLICIES
Frequently Asked Questions (FAQs)
How long does shipping take?
Orders typically ship within 1-2 business days after purchase. Delivery time depends on your location and the carrier, but most U.S. orders arrive within 2-5 business days after shipping.
What if my package says delivered but I haven’t received it?
If your order shows as delivered but you didn’t get it, please contact the carrier directly to file a claim. All packages are insured up to $200, and the carrier can issue reimbursement after investigating.
Do you ship internationally?
Yes, we offer international shipping. Delivery times vary depending on your country and customs processing.
What’s your return policy?
As stated in our policy, all sales are final. We only accept exchanges for size or defective items within 30 days of delivery.
How do I request an exchange?
Email our support team at ebdrep@yahoo.com with your order number, a brief explanation, and a photo if there’s a defect. We’ll get back to you within 1–2 business days.