Refund policy

RETURN & EXCHANGE POLICY

Engineered by Dré

www.engineeredbydre.com

Effective Date: March 10, 2026

 

Thank you for shopping with Engineered by Dré. We stand behind the quality of every product we create. Please read our policy carefully before placing your order.

 

ALL SALES ARE FINAL. We do not accept returns or issue refunds except in the case of defective or damaged items as outlined below.

 

1. Exchanges

We offer exchanges on eligible items under the following conditions:

Eligibility Requirements

•       The item must be unworn, unwashed, and in its original condition with all tags attached

•       The item must be in its original packaging

•       Your exchange request must be submitted within 30 days of your delivery date — no exceptions

•       Exchanges are only available for items of equal value that are in stock at the time of your request

•       Custom, made-to-order, and digital download items are not eligible for exchange (see Section 3)

How to Request an Exchange

•       Email us at shop@engineeredbydre.com with your order number and the reason for your exchange request

•       We will respond within 2-3 business days with next steps

•       Do not ship any item back to us without prior approval — unauthorized returns will not be processed

•       Once your exchange is approved, you will receive instructions on how and where to ship the item

•       Return shipping for exchanges is the responsibility of the customer unless the exchange is due to our error

 

2. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, we will make it right. Refunds are accepted in this case only.

What Qualifies

•       Item arrived with a manufacturing defect

•       Item was damaged during shipping

•       Item received does not match what was ordered (wrong size, color, or product)

How to Report a Defective Item

•       Contact us at ebdrep@yahoo.com within 30 days of your delivery date

•       Include your order number, a description of the issue, and clear photos showing the defect or damage

•       We will review your claim and respond within 2-3 business days

•       If approved, we will offer a replacement item or a full refund to your original payment method at our discretion

•       Refunds, if issued, will be processed within 5-10 business days

Defective item claims submitted after 30 days from the delivery date will not be honored — no exceptions.

 

3. Non-Eligible Items

The following items are not eligible for exchanges or refunds under any circumstances:

•       Custom and made-to-order items — these are produced specifically for you and cannot be resold

•       Digital downloads — all digital product sales are final once the file has been delivered or accessed

•       Items that have been worn, washed, altered, or damaged after delivery

•       Items without original tags or packaging

•       Items requested for exchange or reported as defective after the 30-day window

•       Sale or discounted items (unless defective)

 

4. The 30-Day Policy

All exchange and defective item requests must be submitted within 30 days of your confirmed delivery date as shown by your tracking information. The 30-day window begins on the date your package was marked as delivered — not the date of purchase or shipment.

We are unable to make exceptions to this window regardless of circumstance, so please inspect your order promptly upon arrival.

 

5. Contact Us

For all exchange or defective item inquiries, please reach out to us:

Engineered by Dré

Email: shop@engineeredbydre.com

Website: www.engineeredbydre.com

Please allow 2-3 business days for a response. We appreciate your patience and thank you for choosing Engineered by Dré!

 

Last Updated: March 10, 2026

Engineered by Dré | www.engineeredbydre.com | shop@engineeredbydre.com