BUZZ "ADULT" WORKSHIRT

SHIPPING POLICY

Engineered by Dré

www.engineeredbydre.com

Effective Date: March 10, 2026

At Engineered by Dré, we are committed to getting your order to you as quickly and reliably as possible. Please read this policy carefully so you know exactly what to expect after placing your order.

1. Order Processing Times

Processing time is the time it takes us to prepare your order before it ships. Processing time is separate from shipping and transit time.

Standard Orders

• Orders are processed within 1 to 2 business days of payment confirmation.
• Orders placed on weekends or holidays begin processing the next business day.
• You will receive a shipping confirmation email with tracking once your order has shipped.

Made to Order Items

• Made to order items require additional production time.
• Please allow 4 to 6 weeks for production before your order ships, unless otherwise noted on the product page.
• You will be notified if there are any unexpected delays with your order.

Preorders

• Items marked as Preorder may take 4 to 6 weeks to ship from the date of purchase.
• Preorder timelines are estimates and may vary. We will communicate updates as they become available.
• Preorders are charged at the time of purchase.
• You can cancel a preorder any time before it ships. Just contact us.

Backorder

• Sometimes an item or a size sells faster than expected and goes on backorder. You can still order it now and we ship it as soon as the restock lands.
• Any sizes we have in stock still ship within our standard 1 to 2 business day processing window.
• Backordered items are already in production. The exact ship window is shown right on the product page, for example ships in 5 to 7 business days, so you always know what to expect before you buy.
• If a timeline shifts, we will let you know by email.

2. Shipping Methods and Rates

Domestic (U.S.) Shipping

We offer the following shipping options for U.S. orders:

• Standard Shipping, estimated 5 to 8 business days after processing.
• Expedited Shipping, estimated 2 to 3 business days after processing.
• Priority Shipping, estimated 3 to 4 business days after processing.

Shipping rates are calculated at checkout based on the shipping method you select and the total weight of your order. Flat rate options may be available depending on your order.

International Shipping

We ship worldwide. International orders go out via DHL as our primary carrier. Delivery times vary by destination and are estimated at checkout.

• International shipping rates are calculated at checkout.
• Delivery estimates for international orders are 7 to 21 business days depending on destination and customs processing.
• International customers are responsible for all customs duties, import taxes, and fees charged by their country. These are not included in our shipping rates and are not refundable.
• Engineered by Dré is not responsible for delays caused by customs clearance.

3. Shipping Carriers

We partner with trusted carriers to fulfill your orders:

• Domestic (U.S.) orders: USPS, UPS, and FedEx.
• International orders: DHL.

Carrier selection is based on your location, shipping method, and order size. Once your order ships, you will receive tracking information by email so you can follow your package every step of the way.

4. Order Tracking

• A shipping confirmation email with your tracking number is sent as soon as your order ships.
• Please allow 1 to 2 business days for tracking to update after you receive your confirmation email.
• If you have not received a shipping confirmation within your expected processing window, please contact us at shop@engineeredbydre.com.

5. Customer Responsibility, Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please double check the following before completing your order:

• Recipient's full name.
• Street address and apartment, suite, or unit number if applicable.
• City, state, and ZIP or postal code.
• Country for international orders.

Incorrect or Undeliverable Addresses

If an incorrect or incomplete address is provided and results in delivery complications, the following costs are the customer's responsibility:

• Return shipping fees if the package is returned to us because of an incorrect address.
• Reshipment fees to resend your order to the corrected address.
• Carrier address correction fees if the carrier charges us to correct the address in transit.

Engineered by Dré is not responsible for delays or failed delivery caused by address errors provided at checkout.

Address Changes After Order Placement

If you realize you entered an incorrect address after placing your order, contact us right away at shop@engineeredbydre.com. We will do our best to update your address before the order ships. Once an order has shipped, we cannot guarantee an address change and additional fees may apply.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at shop@engineeredbydre.com. We will do our best to accommodate cancellation requests made before an order has been processed and shipped.

• Orders that have already been processed and shipped cannot be cancelled or modified.
• Made to order items cannot be cancelled once production has begun.
• Preorders can be cancelled before the item ships. Contact us to request a cancellation.

7. Lost, Stolen, or Damaged Packages

Once your package has been confirmed as delivered by the carrier, Engineered by Dré is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your package:

• Check with neighbors, building management, or anyone who may have accepted the package on your behalf.
• Check all entry points of your home or building.
• Contact the carrier directly to file a claim. They have investigation processes for missing packages.
• If the carrier confirms the package was lost during transit and not after delivery, contact us at shop@engineeredbydre.com and we will work with you to resolve the issue.

For packages damaged during shipping, please refer to our Return and Exchange Policy for instructions on how to report damaged items.

8. Returns and Exchanges

All sales are final. We offer exchanges on eligible unworn items in original packaging within 30 days of delivery. Refunds are only accepted on defective or damaged items. Please refer to our full Return and Exchange Policy at www.engineeredbydre.com for complete details.

9. Contact Us

For questions about your order, shipping status, or this policy, please reach out to us:

Engineered by Dré
Email: shop@engineeredbydre.com
Website: www.engineeredbydre.com

Please allow 2 to 3 business days for a response. Thank you for shopping with Engineered by Dré.

Last Updated: September 2, 2026

Engineered by Dré | www.engineeredbydre.com | shop@engineeredbydre.com

RETURN & EXCHANGE POLICY

Engineered by Dré

www.engineeredbydre.com

Effective Date: March 10, 2026

Thank you for shopping with Engineered by Dré. We stand behind the quality of every product we create. Please read our policy carefully before placing your order.

1. Exchanges

We offer exchanges on eligible items under the following conditions:

Eligibility Requirements

• The item must be unworn, unwashed, and in its original condition with all tags attached.
• The item must be in its original packaging.
• Your exchange request must be submitted within 30 days of your delivery date, no exceptions.
• Exchanges are only available for items of equal value that are in stock at the time of your request.
• Custom and made to order items (including Dré iD builds), wholesale orders, consulting, and digital products are not eligible for exchange. See the sections below.

How to Request an Exchange

• Email us at shop@engineeredbydre.com with your order number and the reason for your exchange request.
• We will respond within 2 to 3 business days with next steps.
• Do not ship any item back to us without prior approval. Unauthorized returns will not be processed.
• Once your exchange is approved, you will receive instructions on how and where to ship the item.
• Return shipping for exchanges is the responsibility of the customer unless the exchange is due to our error.

2. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, we will make it right. Refunds are accepted in this case only.

What Qualifies

• Item arrived with a manufacturing defect.
• Item was damaged during shipping.
• Item received does not match what was ordered (wrong size, color, or product).

How to Report a Defective Item

• Contact us at shop@engineeredbydre.com within 30 days of your delivery date.
• Include your order number, a description of the issue, and clear photos showing the defect or damage.
• We will review your claim and respond within 2 to 3 business days.
• If approved, we will offer a replacement item or a full refund to your original payment method at our discretion.
• Refunds, if issued, will be processed within 5 to 10 business days.

3. Custom and Made to Order Orders

Custom and made to order items, including any design built through the Dré iD custom builder for personal, business, Divine Nine, and wedding needs, are final sale. They are not eligible for returns, refunds, or exchanges, with the narrow exceptions stated below.

Before your custom order goes into production, we send you a proof to review and approve. That proof reflects the finished item. We do not send anything to manufacturing that does not match the proof you approve, and if any detail of the finished item would differ from the proof in any way, we explain it to you in full before you approve it. You approve your design before we make it, so what you approve is what you receive.

Because the design is confirmed by your own approval, custom orders cannot be returned, refunded, or exchanged for change of mind, preference, sizing choice, or any detail that was shown in the proof you approved.

The Only Exceptions

We will only correct a custom order in two cases: the item arrives damaged or defective, or the finished item does not match the proof you approved because of a production error on our part. To make a claim, contact us within 30 days of delivery at shop@engineeredbydre.com with your order number and clear photos. We review every claim. Where we confirm a genuine defect or a production error on our side, we remake the item for you at no additional cost. This does not cover anything that matches the proof you approved.

4. Wholesale and Bulk Orders

Wholesale and bulk orders are final sale and are not eligible for returns, refunds, or exchanges, except for items that arrive damaged or defective. If a wholesale order arrives damaged or defective, contact us within 30 days of delivery with your order number and photos and we will make it right.

5. Consulting and Digital Products

Consulting sessions and digital products, including the book in ebook form, are final sale. Once a consulting session has been delivered, or a digital file has been delivered or accessed, it is not refundable. If you have a technical problem accessing a digital product, contact us within 48 hours and we will resolve it. The physical copy of the book follows the same damaged or defective handling as our other physical products.

6. Items That Are Not Eligible

The following are not eligible for exchanges or refunds under any circumstances, except where they arrive damaged or defective or, for custom orders, do not match the approved proof because of our error:

• Custom and made to order items, including Dré iD builds. These are produced specifically for you after you approve a proof.
• Wholesale and bulk orders.
• Consulting sessions once delivered.
• Digital downloads once the file has been delivered or accessed.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items without original tags or packaging.
• Items requested for exchange or reported as defective after the 30 day window.
• Sale or discounted items, unless defective.

7. The 30 Day Policy

All exchange and defective item requests must be submitted within 30 days of your confirmed delivery date as shown by your tracking information. The 30 day window begins on the date your package was marked as delivered, not the date of purchase or shipment.

We are unable to make exceptions to this window regardless of circumstance, so please inspect your order promptly upon arrival.

8. Contact Us

For all exchange, defective item, or order inquiries, please reach out to us:

Engineered by Dré
Email: shop@engineeredbydre.com
Website: www.engineeredbydre.com

Please allow 2 to 3 business days for a response. We appreciate your patience and thank you for choosing Engineered by Dré.

Last Updated: September 2, 2026

Engineered by Dré | www.engineeredbydre.com | shop@engineeredbydre.com